On-Demand Services
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- Renting Agents to your Company
- Data Quality Management
- Call Centre Consulting
- Competitive Intelligence services
- Custom IS/ICT Services
- Mystery Shopping and Brand Audit
Renting Agents to your Company
We are also renting professional agents to internal call centers of our clients. If you need to add sales professionals into your team or you need capable temporary help, our team is ready to work directly in your company. Agents can be rented for a long-term or short term period. You will be positively surprised with the prices for this service.
Are you interested in renting agents for your company? Please contact our experts to enquire more about this service.
Data Quality Management
Database Management enables the integration of Call Center activity into one comprehensive data system:
- Import of your data into our system
- Production of databanks and front-end masks
- Export of data acquired by us to your client / server area
- Data correction and matching
- Data administration
- Appraisal and analysis of statistics
We know how important it is for you to be able to target and identify your key prospects when choosing a business/consumer list. With over 7 years of experience offering direct mail and telemarketing leads to businesses we can help you effectively target using the right decision makers.
Call Centre Consulting
Perhaps your internal contact center needs optimization in specific areas or are you going to build up new one.
Contact Center International can provide you with support services in Human Resources (recruitment and training) and Technology (technology development).
In this kind of partnership, we delegate our experts to your contact center to provide specific solutions to your specific requirement
Competitive Intelligence services
In today’s ever evolving business climate, to stay ahead of the curve requires access to superior competitive intelligence services.
Our company provides competitive intelligence services for companies that make it easier to find external intelligence—business news and information—as well as internal intelligence—your internal corporate information.
Our key skills are in primary intelligence collection, interpretation, and the preparation of competitive profiles that enable clients to develop effective competitive strategies.
Custom IS/ICT Services
Our Custom IS/ICT Services include:
- Software Development
- Information Analysis
- Knowledge Base
- Expert Network Development
Mystery Shopping and Brand Audit
Take control and make the most of winning. A Retail Active mystery shopping programme is designed to make a significant step change in business performance. Our mystery shopping team are experts in turning pioneering research into measurable ways to make a big difference. If you are looking to make a substantial and lasting improvement then look no further.
Customers perception is reality, make the most of winning in business with powerful mystery shopping research.
We create tailor made mystery shopping improvement solutions to drive performance, sales and customer loyalty. Our mystery shopping programmes are unique and utilise the following suite of mystery shopping research tools:
- Brand Audits (bespoke operational evaluations)
- Customer & Staff Satisfaction Surveys (independent online surveys)
- Mystery Shopping (customer experience evaluations)
- Benchmarking (regular competitor progress tracking)
- Best Practice Management (tools and processes to achieve flawless execution)
- Our mystery shopping programmes are dedicated to help increase customer satisfaction, boost sales performance and build staff competence, resulting in increased profitability.
Powerful Mystery Shopping Research
Our mystery shopping and brand audit programmes are unique, our systems are the most advanced and proactive available.
Retail Active mystery shopping services identify and guide you through the critical business issues that affect customer loyalty, satisfaction and sales. We help you to engage the issues to positively affect performance improvement.
Award Winning Mystery Shopping Training
We leave nothing to chance! Our award winning training tools set us apart from all other mystery shopping companies. We can help you embed strategic and cultural change in your business in a unique way at a fraction of the cost of other change management methods.
Make the Retail Active mystery shopping advantage your advantage. Retail Active is the only mystery shopping and brand audit company to offer this level of expertise.