References
Here you can find some of our projects (there are some long-term projects and also an campaigns).
Middle East
Contact Center Services
| Industry |
Project description |
| Bank |
|
| Retail |
- Customer service (infoline)
|
Infrastructure Services:
| Industry |
Project description |
| IT Company |
- To evaluate the communication content of customers
- To break up the main subjects of communication depending on individual branches and regions
- To target and analyses the trends and also the time development of key subjects from non structured data
(For example analyses of quality selection, customer satisfaction with control, reasons for customer dissatisfaction, subjects related with competition,
people interested in temporary and full time employment)
|
On-Demand services
| Industry |
Project description |
| IT Company |
- Call centre consulting
- Conceptual understanding of customer calls
- Select capture of voice and desktop activity
- Automatic, real-time agent inquiry assistance
- Advanced evaluation tools with sophisticated scoring and weighting options
- Automated customer phone surveys
- Targeted training and integrated e-Learning
- Speech Analytics
- Complete Call Center Monitoring
- All in a single contact center solution.
|
Europe:
Contact Center Services
| Industry |
Project description |
| Bank |
- Selling credit cards
- Organizing meetings
|
| Retail |
- Customer service (infoline)
- Selling gift vouchers
|
| Mobile, Internet, Fix line operator |
- Up-sell (prepaid to postpaid card)
|
| Internet provider |
- Selling internet services
|
Infrastructure Services:
| Industry |
Project description |
| Retail |
- To evaluate the communication content of customers
- To break up the main subjects of communication depending on individual branches and regions
- To target and analyses the trends and also the time development of key subjects from non structured data
(For example analyses of quality selection, customer satisfaction with control, reasons for customer dissatisfaction,
subjects related with competition, people interested in temporary and full time employment)
|
On-Demand Services:
| Industry |
Project description |
| Bank |
- Renting agents into internal call centre
|
| Airlines |
- Renting agents into internal call centre
|
| Bank |
- Call centre consulting
- Conceptual understanding of customer calls
- Select capture of voice and desktop activity
- Automatic, real-time agent inquiry assistance
- Advanced evaluation tools with sophisticated scoring and weighting options
- Automated customer phone surveys
- Targeted training and integrated e-Learning
- Speech Analytics
- Complete Call Center Monitoring
- All in a single contact center solution.
|