Contact Center services
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- Marketing
- Sales
- Lead Generation and Qualification
- Setting-up Appointments/ Field Service Support
- Invitations to Trade Fairs / Seminars and Follow-up
- Introduction and Product Sales
- Up-sell / Cross-sell
- Customer Acquisition and Recovery
- After-sale Services / Customer Retention, Repeat Sales /Customer Satisfaction Surveys
- Support & Customer Care
Marketing
Market Analysis
How are your products and services judged by your customers? How is your latest product or service being received on the market? We develop consumer questionnaires to fit your needs and to produce reliable information for your marketing strategy.
Marketing Support
You have planned and executed your marketing activities. The mailing has been sent; the commercial or advertisement is running. Your goal is clear: generate as many responses as possible. We can be there for your target group and customers who wish to contact you.
We inform, consult or receive the orders for you - around the clock, 7 days a week if required. We are competent and reliable, all that for the benefit of your customers, products and services.
Direct Marketing Support / Follow-up call
After sending your direct mail you expect feedback from the group you have targeted. But in reality you will receive feed back only from a small percent (and only from those who liked it). That is normal for direct marketing campaigns but, we will increase your campaign success rate by following-up those DM’s by phone !
We will help you to find out why approximately 90% of your potential customers did not respond by asking them directly on the phone! This information will help you with your marketing and sales planning.
We will find answers to your questions like: Did the target group like your direct mail execution? Is it the right target group ? We will find out more about your customer’s needs; ...and many more things you wish to find out.
Integrated Campaigns
Support your ATL or BTL integrated telemarketing and get better results (one-to-one discussion with your potential customers).
It’s worth using some of your marketing budget to work directly with your targeted group. Active telemarketing is only one marketing tool that
a) can energize your campaign results;
b) you will get valuable feedback from customers that did not react to your ATL or BTL campaign.
Sales
Lead Generation and Qualification
What is LEAD? Lead is the pre-qualified decision maker with a defined need.
We generate highly qualified leads by identifying the decision maker for your product or service in the targeted companies.
We qualify the leads to determine if they are genuine and we qualify the decision maker for your product or service and have the required budget.
Setting-up Appointments / Field Service Support
We set-up appointments for highly qualified business deals. We speak with decision makers regarding your product or service. First we identify the decision maker that is targeted for your product or service. Then we engage that decision maker in a conversation with the goalof scheduling an appointment. The appointment is your opportunity to "tell your story", sell the product and close the deal.
We arrange various appointments for your sales representatives for the purpose of customer consultation and sales. Thanks to the contact reports we place at your disposal you will have all the necessary information to prepare for your meetings
Invitations to Trade Fairs / Seminars and Follow-up
Many prospective customers ignore invitations by mail and delete most unsolicited e-mails. Exhibitions, trade fairs seminars and presentation events lead to high costs. We can help to guarantee attendance at trade shows and seminars by personally calling on and inviting your targeted prospects.
With precise, personalized invitations as well as follow-up actions over the phone, you can raise the number of visitors at your event, thus minimizing losses and cost per visitor.
All customer information can be evaluated statistically. Your target objective is our obligation-our concept and professional execution is your security. After any trade fair you are inundated with hundreds of leads. It is difficult to determine which ones are valuable or time sensitive. We will follow up on these leads to help you prioritize the opportunities.
Introduction and Product Sales
We assume the tasks of your sales representative on your behalf and offer your services or products directly over the phone. Our qualified personnel is trained individually to the degree of service you desire in order to perform as competently and successfully as possible.
Up-sell / Cross-sell
Do you want to get more from your existing client? What about up-selling them your existing products (for example the size of a loan), or sell them your other bank products (for example - sell a loan to credit card customers, investment products to pre-qualified customers, sell the phone banking). You can do that directly on the phone, or use our professional or even send a direct mail and then follow-up with your clients over the phone.
Customer Acquisition and Recovery
Competition in the publishing industry is immense. In the last few years the acquisition of subscription customers by means of telemarketing has proven to be very successful, along with the recovery of former subscription clients. Utilize active telemarketing to raise the numbers of your subscriptions effectively and quickly
After-sale Services / Customer Retention, Repeat Sales /Customer Satisfaction Surveys
There are many good reasons for giving your clients a call: We inquire about customer satisfaction regarding your services and products as well as additional wishes your customers may have or why they have not become repeat buyers. You will be pleasantly surprised with the positive response from those called, as well as the information you will receive for your marketing and sales planning. Allow us to measure the strength of your employees’ performance through the satisfaction level of your customers!
Support & Customer Care
Technical Support
An effective technical support is a major tool of customer care and can bring you a decisive competitive advantage. Our teams of qualified experts have the skills required to understand your technological issues and provide you with technical support functions, bringing together two different services:
Technical Assistance - Level 1 and Level 2 provides consumers with answers to easy technical questions. These services can be delivered in all our contact centers.
Technical Assistance - Level 3 is provided by our experts, such as TechCity Solutions in Europe. Specialists in their field, technicians can answer your clients’ questions and resolve their problems with complete technical knowledge of your products.
Helpdesk - By increasing user satisfaction, the Helpdesk allows our clients to improve their productivity while their information systems increase in performance. The Helpdesk has become essential, having based its success on the concept of one single entry point for all users.
Customer Care
It costs you 10% more to try and acquire a new customer than it does to retain an existing customer.
This is why the building of a long-lasting and consistent customer relationship is a priority for successful companies.
Whether it is a question of providing information to a customer or responding to their problems, you need to offer a high level of service to your customers that differentiates you from your competitors, reinforces your brand image, and strengthens the bond that you have with your customers.
After all, now that they are your customer they expect open communication with your company and personalized solution options that fit their needs.
The integration of a relationship marketing approach enables you to enrich every interaction that you have with your customers, but it also requires the deployment of significant resources.
- Customer service setup support
- Complete customer care
- Crisis information lines
- Complaint handling
- Welcome calls
- Anti-churn programs
- Customer win-back/reactivation
- Technical support, level 1, 2 & 3
- Order taking
- Proactive account management